How to Deal With Difficult People - Managing Conflict and Confrontation

Description

Edinboro University in Meadville – The Joseph T. Buba Center is offering training on How to Deal with Difficult People – Managing Conflict and Confrontation on Friday, November 11, 2011, 9-Noon. The program is being conducted by Heidi Parr Kerner, a nationally certified speaker and trainer. You’ll discover practical, proven alternatives you can use in the most difficult, frustrating situations. Topics include:
o “Crisis communicating” – talk your way through even the nastiest conflicts and reach an acceptable compromise!
o What it takes to keep your own cool – and prevent others from losing theirs!
o Start building trust, respect, and mutual understanding.
o Stop allowing criticism to wound your ego and subvert your effectiveness
o Stress and anger: Identify and eliminate your own deadly “triggers.”
o How your individual personality drives your emotional responses.

Heidi Parr Kerner has been in the field of personal and professional development for over 25 years. She is an internationally recognized seminar leader, sales trainer, networking coach and presentation skills instructor.